Again, whilst it is not compulsory to have a 'No ID, No Sale!' refusal register, it is a legal requirement to keep and maintain one in your store. This means keeping a record (date, time, incident, description of potential buyer) where sales of age-restricted products have been refused. This helps to demonstrate that you actively refuse sales and have an effective system in place.
You are welcome to change or cancel your order, given your order has not yet been shipped to you.
There are many benefits to keeping a refusals register: