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Privacy Policy

Updated 11 December 2023
The 'No ID, No Vote!' campaign is operated by CitizenCard. We are committed to safeguarding the privacy of our website visitors. This Policy describes the ways we collect information from and about you, and what we do with the information, so that you may decide whether or not to provide information to us. By accessing our website or ordering products you agree to this Privacy Policy in addition to our Terms and Conditions.
We comply with the privacy and data protection laws of the United Kingdom - the UK General Data Protection Regulation, tailored by the Data Protection Act 2018.

1. Collection of your Personal Data

The information we collect may include your full name (first name and surname), premises name, address, email address, phone number, mobile number, IP address, trade association(s) membership and order information.

We collect personal data from you at several different points, including but not limited to the following:

  • when you visit our site
  • when we correspond with you as a customer or prospective customer
  • when the site sends us error reports or application analytics data
  • when you interact with our social media, for example via comments, shares and likes on our social media posts, or when you visit by following a link from social media
  • when you open an email from us; we use technology to tailor the communications that you receive, and to ensure that you don't receive emails that are not interesting to you or that you have opted out of
  • when you use our services and order products.

2. Use of your Personal Data

We may use information that we collect about you to:

  • deliver the products and services that you have requested as our customer e.g. despatch retail pack(s) to you
  • manage your customer relationship and provide you with customer support
  • help improve our products and services and customise user experience
  • perform research and analysis about your use of, or interest in, our products, services, or content
  • communicate with you by email, postal mail, phone or mobile devices about our products or services that may be of interest to you
  • develop and display content tailored to your interests on our site
  • manage our business including but not limited to: accounting, statistics etc
  • enforce our Terms and Conditions.

3. Disclosure of your Personal Data to Third Parties

We may share your personal data with third parties only in the ways that are described in this Privacy Policy:

  • we share your full name and address with our delivery provider, Royal Mail, who deliver products you ordered to you.

Your data is not shared with any other third parties.

4. Security Measures to Protect your Personal data

We take all reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We store all the personal information you provide on our secure password and firewall protected servers in world-class UK data centres. Any personal details you provide via online forms on our website are encrypted with SSL technology to secure the communication between your browser and our servers.

The 'No ID, No Sale!' site contains links to other websites. We are not responsible for the privacy policies or practices of third party websites you may visit.

5. Use of Cookies and Web Analytics Services


Cookies are necessary for the full functioning of this site. By using the 'No ID, No Sale!' site you are providing implied consent to the use of cookies on this site in accordance with the terms of this policy. You can disable cookies (further information below), but if you do, you may find that parts of the site will not function correctly. If you do not consent to the use of cookies and wish to disable cookies resulting in impaired website functionality, you should discontinue use of the site.

Cookies are small text data files that some websites place on your computer or other device when you visit them. They're used by many if not the majority of modern websites including Cookies are linked to the machine you use to visit our site and not to you as an individual so they are not 'personal' in that sense. Unless you login or provide personal data through your use of this website, no personal information is collected.

Cookies are commonly used by websites to remember some aspect of your current or previous visit. This could include things like the choices you've made or preferences you've chosen during your visit. Websites commonly do this in order to improve or tailor your current and future visits to that site or other related sites.

Cookies on are also necessary for the correct functioning of some aspects of the site. We may use both 'session' cookies and 'persistent' cookies on the site. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

The information stored in a cookie can only be read by the website that placed the cookie or other sites that it has agreed to share information with.

EU regulations affecting the use of cookies came into force in 2011 and the Information Commissioner's Office issued guidance on the use of cookies on UK sites. 'No ID, No Sale!' campaign is committed to protecting your privacy and security to ensuring that we meet all regulations. Our policy is to use cookies only to improve your user experience and the way we do business with you, and when they are essential to the practical and technical functioning of the website.

We may use cookies to:

  • store details that help you order Retail Pack(s)
  • store details that help you to contact us via our "Contact Us" form
  • find out how people use our sites, such as how often they visit, which web browsers and screen resolution they use, which pages they go to, and which links they click on, so that we can improve our sites. For this purpose, we use Google Analytics to provide insight on user visits patterns (such as the most popular pages, or most searched for terms), and cookies stored on your computer will contribute to that data which is collated from all visitors (with cookies enabled).

We do not use cookies to serve you any targeted advertising.

How to turn off cookies:

You can turn off cookies in your browser settings (usually Tools, Options or Privacy Settings). See for more info or consult the 'Help' section of your browser. If you do turn off cookies, please be aware some functions on the site may not work for you.

Web Analytics Services

We use Google Analytics, a service for the marketing analysis of the site provided by Google, Inc. Google Analytics uses cookies to allow us to see how you use our site so we can improve your experience. Google's ability to use and share information collected by Google Analytics about your visits to the site is restricted by the Google Analytics Terms of Use available at and the Google Privacy Policy available at You can prevent Google Analytics from recognising you on return visits to the site by disabling cookies in your browser. If you prefer to not have data reported by Google Analytics, you can install the Google Analytics Opt-out Browser Add-on available at

6. Legal Basis for Processing your Personal Data

With respect to personal data collected from individuals from the United Kingdom, our legal basis for collecting and using the personal data will depend on the personal data concerned and the specific context in which we collect it. 'No ID, No Sale!' will normally collect personal data from you only where:

  • we have your consent to do so
  • where we need the personal data to deliver the services you have requested
  • where the processing is in our legitimate interests (and not overridden by your data protection interests or fundamental rights and freedoms).

7. Limiting Use, Disclosure, Retention

CitizenCard identifies the purposes for which the information is being collected before or at the time of collection. The collection of your personal data will be limited to that which is needed for the purposes identified by our company. Unless you consent or we are required by law, we will only use the personal data for the purposes for which it was collected. If CitizenCard will be processing your personal data for another purpose later on, we will seek your further legal permission or consent; except where the other purpose is compatible with the original purpose. We will keep your personal data only as long as required to serve those purposes.

Digital records are retained for:

  • Electronic communications such as emails - 10 years following the most recent contact made after which the data is deleted
  • 'No ID, No Sale!' Retail Pack orders - 10 years after order creation
  • Royal Mail, our delivery provider, retains the data only for as long as they need to use it to provide the service requested.

8. Your Access to your Personal Data

Reasonable access to your personal data may be provided upon request made to 'No ID, No Sale!' via email at This email address is being protected from spambots. You need JavaScript enabled to view it.. If access cannot be provided within that time frame, 'No ID, No Sale!' will provide the requesting party a date when the information will be provided. If for some reason access is denied, we will provide an explanation as to why access has been denied.

If you would like us to delete any personal data held about you, we will do so on request unless we need to hold the information as part of the provision of products and services to you. Data removal requests should be sent via email to This email address is being protected from spambots. You need JavaScript enabled to view it..

9. Communications Preferences

We offer those who provide personal contact information a means to choose how we use the information provided (for instance to enable us to communicate via email). You may manage your receipt of communications by clicking on the 'unsubscribe' link located on the bottom of our emails.

10. Additional Rights

You may have the right to exercise additional rights available to you under UK applicable laws, including:

Right of erasure. You may have a broader right to erasure of personal data that we hold about you. For example, if it is no longer necessary in relation to the purposes for which it was originally collected. Please note, however, that we may need to retain certain information for record keeping purposes or to comply with our legal obligations.

Right to object to processing. You may have the right to request that we stop processing your personal data and/or to stop sending you marketing communications.

Right to restrict processing. You may have the right to request that we restrict processing of your personal data in certain circumstances. For example, where you believe that the personal data we hold about you is inaccurate or unlawfully held.

Right to data portability. In certain circumstances, you may have the right to be provided with your personal data in a structured, machine readable and commonly used format and to request that we transfer the personal data to another data controller without hindrance.

If you would like to exercise any of the above rights, please contact us via email at This email address is being protected from spambots. You need JavaScript enabled to view it.. We will consider your request in accordance with applicable laws. To protect your privacy and security, we may take steps to verify your identity before complying with the request. You also have the right to complain to a data protection authority about our collection and use of your personal data. For more information, please contact your local data protection authority.

11. Changes to our Privacy Policy

We may amend this Privacy Policy at any time by posting a new version. It is your responsibility to review this Privacy Policy periodically, as your continued use of this site and our products and services represents your agreement with the then-current Privacy Policy.

12. Contacting Us

If you have any questions about this Privacy Policy, the practices or concerns of this site, please contact us via email at This email address is being protected from spambots. You need JavaScript enabled to view it..